Frequently Ask Questions

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1. 1. Are any Annabelle products tested on animals?
2. 2. Where can I find Annabelle products?
3. 3. Is it possible to still get my favourite Annabelle product even if it’s been discontinued?
4. 4. Can we buy the Annabelle products on line?
5. 5. If I live outside of Canada, how should I proceed to be able to order your products?
6. 6. What are the expiry dates for Annabelle products?
7. 7. What are your exchange and refund policies?

Are any Annabelle® products tested on animals?

No.  No Annabelle® product has been or will be the object of tests conducted using animals.

Where can I find Annabelle® products?

Annabelle® products are sold across Canada, in most drugstores and other retailers.  To find out which retailers offer our products, consult the page named where to find us.

Is it possible to still get my favourite Annabelle product even if it’s been discontinued?

Some of our products are discontinued because we have launched newer, improved versions of them, or the trends may have shifted and Annabelle® must constantly evolve in order to remain on the cutting edge and continue to move forward. Moreover, some of our promotional products are offered for a limited-time only. The idea behind this strategy is to offer our consumers the season’s hottest trends in make-up.

The best thing to do is ask your in-store cosmetician or try on samples yourself to help you find the Annabelle® product that is closest to the one you had.

Can we buy the Annabelle products on line?

Yes, you can! Simply add products to your shopping cart and checkout. Buying on line on annabelle.ca is simple, secure and we're open 24-7. 

If I live outside of Canada, how should I proceed to be able to order your products?

You can purchase Annabelle products from the United States on Amazon from goo.gl/D2mGFy

What are the expiry dates for Annabelle products?

Any Annabelle® colour cosmetic product has a shelf life of an approximately 24 to 36 months (2 to 3 years).  The shelf life is established understanding that the products are preserved in the best possible conditions; i.e. in a cool and dry place, away from any source of heat or humidity, and without any sunlight or direct light exposure.  Once a product has been opened, the freshness of the product will gradually diminish and this, no matter which brand products you may purchase from.

Any colour cosmetic product should be discarded 12 months following its first usage.  Mascaras should be thrown out after 3 months of usage.  Of course, any colour cosmetic product which may have been used during a time of infection (cold sore, blister, conjunctivitis, pink eye, etc.) should be replaced immediately.

What are your exchange and reimbursements policies?

Please note that if at any time you are not entirely satisfied with one of our products, you can return it to the place of purchase for an exchange or full refund, with proof of purchase. However, we are not responsible for in-store policies and practices.